Tadworth Grove Care Home – Bupa
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds45
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2022-07-08
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe a warm atmosphere where staff take time to chat and connect. Families mention feeling welcomed and included in care discussions, with staff who seem to genuinely enjoy their work. The home feels lively, with residents taking part in various activities throughout the day.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2022-07-08
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The published report does not include specific observations about care plan quality, GP access, dementia training content, or food provision at Tadworth Grove. The home specialises in dementia care alongside general nursing, which means staff training in dementia-specific approaches is particularly important, but no detail about the content or frequency of that training appears in the available text. A Good rating in this domain indicates inspectors were satisfied, but the evidence behind that judgement is not described.Is this home caring?
The inspection rated this domain Good. No specific observations about staff interactions, use of preferred names, responses to distress, or the pace of care are included in the published report. A Good caring rating suggests inspectors were satisfied with how staff treated the people living at Tadworth Grove, but without direct quotes from residents or family members, or descriptions of what inspectors observed, it is not possible to describe the texture of daily care from the available text.Is the home responsive?
The inspection rated this domain Good. The published report does not describe the activity programme, whether one-to-one engagement is available for people who cannot join group activities, how individual preferences are recorded and acted upon, or whether end-of-life care planning is in place. The home's dementia specialism makes responsiveness to individual need particularly important, but no specific examples are available from the published findings.Is the home well-led?
The inspection rated this domain Good. The home is managed by Mrs Soonita Shaw as registered manager and is run by Bupa Care Homes (CFChomes) Limited, with Mr Donald Day named as the nominated individual. The improvement from a previous Requires Improvement rating to Good across all domains suggests the management team has made meaningful changes, though the published report does not describe what those changes were, how long the current manager has been in post, or how staff experience the leadership culture.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, creating an intergenerational environment. They provide specialist dementia support alongside general residential care. For residents living with dementia, the home offers specialist support within their wider community setting. Staff work to maintain each person's connections and routines where possible. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tadworth Grove Care Home scores 74 out of 100, reflecting a solid Good rating across all five inspection domains and a meaningful improvement from a previous Requires Improvement rating. The score is held back by the limited detail available in the published report, which names positive outcomes but does not provide the specific observations, quotes, or individual examples that would push scores higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors describe a warm atmosphere where staff take time to chat and connect. Families mention feeling welcomed and included in care discussions, with staff who seem to genuinely enjoy their work. The home feels lively, with residents taking part in various activities throughout the day.
What inspectors have recorded
Staff are described as approachable and supportive, taking time to understand each resident's needs. Families particularly value the communication during difficult times, with one family noting the gentle, comfort-focused approach during their relative's final months. However, one family reported frustration with how their concerns were handled, suggesting anyone considering the home should ask about their complaints process.
How it sits against good practice
Understanding how a home handles both daily care and difficult conversations matters — it's worth discussing both when you visit.
Worth a visit
Tadworth Grove Care Home, a 45-bed nursing home near Epsom run by Bupa Care Homes, was assessed in April 2025 and rated Good across all five domains: safe, effective, caring, responsive, and well-led. This is a significant improvement from its previous Requires Improvement rating, which is an encouraging sign that the management team has addressed earlier concerns. The home supports adults over and under 65, including people living with dementia, and is registered with a named manager, Mrs Soonita Shaw. The main uncertainty here is that the published report provides very little specific detail. Inspectors confirmed Good ratings but the text available does not include direct observations of care, resident or family quotes, or specifics about staffing levels, activity programmes, or dementia-specialist practice. Before you visit, prepare a list of concrete questions covering night staffing numbers, agency staff usage, dementia training content, and how the home has changed since its previous lower rating. The improvement trend is a positive signal, but you will need a visit to verify what Good actually looks like day to day.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tadworth Grove Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tadworth Grove Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets experience in Surrey care
Tadworth Grove Care Home – Your Trusted nursing home
When families visit Tadworth Grove Care Home near Epsom, they often notice the same thing — residents seem genuinely content and engaged. This care home supports younger adults alongside older residents, creating a community where different generations share their days together. The home specialises in dementia care while also providing general residential support.
Who they care for
The home cares for adults both under and over 65, creating an intergenerational environment. They provide specialist dementia support alongside general residential care.
For residents living with dementia, the home offers specialist support within their wider community setting. Staff work to maintain each person's connections and routines where possible.
“Understanding how a home handles both daily care and difficult conversations matters — it's worth discussing both when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tadworth Grove Care Home scores 74 out of 100, reflecting a solid Good rating across all five inspection domains and a meaningful improvement from a previous Requires Improvement rating. The score is held back by the limited detail available in the published report, which names positive outcomes but does not provide the specific observations, quotes, or individual examples that would push scores higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors describe a warm atmosphere where staff take time to chat and connect. Families mention feeling welcomed and included in care discussions, with staff who seem to genuinely enjoy their work. The home feels lively, with residents taking part in various activities throughout the day.
What inspectors have recorded
Staff are described as approachable and supportive, taking time to understand each resident's needs. Families particularly value the communication during difficult times, with one family noting the gentle, comfort-focused approach during their relative's final months. However, one family reported frustration with how their concerns were handled, suggesting anyone considering the home should ask about their complaints process.
How it sits against good practice
Understanding how a home handles both daily care and difficult conversations matters — it's worth discussing both when you visit.
Worth a visit
Tadworth Grove Care Home, a 45-bed nursing home near Epsom run by Bupa Care Homes, was assessed in April 2025 and rated Good across all five domains: safe, effective, caring, responsive, and well-led. This is a significant improvement from its previous Requires Improvement rating, which is an encouraging sign that the management team has addressed earlier concerns. The home supports adults over and under 65, including people living with dementia, and is registered with a named manager, Mrs Soonita Shaw. The main uncertainty here is that the published report provides very little specific detail. Inspectors confirmed Good ratings but the text available does not include direct observations of care, resident or family quotes, or specifics about staffing levels, activity programmes, or dementia-specialist practice. Before you visit, prepare a list of concrete questions covering night staffing numbers, agency staff usage, dementia training content, and how the home has changed since its previous lower rating. The improvement trend is a positive signal, but you will need a visit to verify what Good actually looks like day to day.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tadworth Grove Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tadworth Grove Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets experience in Surrey care
Tadworth Grove Care Home – Your Trusted nursing home
When families visit Tadworth Grove Care Home near Epsom, they often notice the same thing — residents seem genuinely content and engaged. This care home supports younger adults alongside older residents, creating a community where different generations share their days together. The home specialises in dementia care while also providing general residential support.
Who they care for
The home cares for adults both under and over 65, creating an intergenerational environment. They provide specialist dementia support alongside general residential care.
For residents living with dementia, the home offers specialist support within their wider community setting. Staff work to maintain each person's connections and routines where possible.
Management & ethos
Staff are described as approachable and supportive, taking time to understand each resident's needs. Families particularly value the communication during difficult times, with one family noting the gentle, comfort-focused approach during their relative's final months. However, one family reported frustration with how their concerns were handled, suggesting anyone considering the home should ask about their complaints process.
The home & environment
The home serves fresh food prepared in their own kitchen. Visitors comment on the cleanliness throughout, from communal areas to individual rooms. Regular entertainment and social activities keep the calendar full, from visiting performers to in-house events.
“Understanding how a home handles both daily care and difficult conversations matters — it's worth discussing both when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
